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General FAQs


Q: Does MyChelle use Non-GMO ingredients?
A: MyChelle has always been committed to providing effective skin care that is safe to both the consumer and the environment. That's why we've been consciously creating all natural, non-GMO products since our inception in 2000. MyChelle undergoes an extensive search into every ingredient's origin to ensure that it does not come from GMO crops. We are, have been, and will continue to be a trustworthy and reliable non-GMO skin care company.

Q: Which MyChelle products are Gluten-Free?
A: All MyChelle Dermaceuticals products are verified gluten-free. Each has been independently tested by a third-party laboratory and confirmed to have gluten levels that do not exceed 5 ppm. These testing documents are available upon request.

In addition MyChelle is proud to be partnering with the Gluten Free Certification Organization (GFCO), the leading gluten-free certification program in the world.

Q: How can MyChelle products be Gluten-Free if Daily Defense Cream SPF 17 contains Triticum Vulgare (Wheat) Germ Oil?
A: Crude wheat germ oil goes through a number of refinements that clean, purify, and standardize the oil for the specifications required. During this process all gluten is removed resulting in an end product that, despite its source, is gluten-free.

Q: Which MyChelle products are Vegan?
A: The majority of our products are vegan, except those that contain yogurt or honey. All of our products are vegetarian. Please click HERE to see a listing of products and if they are vegan/vegetarian.

Q: Are MyChelle products organic?
A: We use organic and/or USDA certified organic ingredients when they are available and best suited for a product. There are some ingredients for which there are no suitable natural alternatives. We choose the safest, most natural version of all ingredients.

Q: Does MyChelle test on animals?
A: MyChelle has never, and will never, conduct animal testing. In addition MyChelle products do not contain any ingredients obtained from or harmful to animals.

Q: Does MyChelle use sustainable packaging?
A: Yes, MyChelle uses eco-friendly materials for our product containers. We use glass, plastic, and cardboard for our different packaging needs. All resins used in our line are FDA grade. MyChelle containers are in the #2 and #7 category and are accepted at recycling centers. We don't use any plastics that contain Bisphenol A or any other ingredients known to be a hormone disruptor nor do we use any materials known to have links to carcinogens.

Q: Why do my products sometimes vary in color when I purchase them?
A: When using natural ingredients, there can be a variance and non-uniformity of color. This is a direct result of weather conditions and the time of season when ingredients are harvested. Although the color in some products may vary in appearance, please be assured that the performance of the product is not altered in any way.

Q: Does MyChelle disclose all of their product ingredients?
A: 100% YES. From the production of our first product, MyChelle has always, and will continue to always be, transparent in what we use in each one of our formulations. It's hard to believe, but beauty companies are not required to fully disclose all of the ingredients they use. Per the FDA, “It is the manufacturer's and/or distributor's responsibility to ensure that products are labeled properly.” Of course, this is not okay with us. We believe everyone deserves the right to know exactly what he or she is putting on their skin so they can make an informed purchasing decision.

Q: What products should I avoid if I am using Retin-A, Tretinoin, or Isotretinoin (Accutane)?
A: When you start using prescription Vitamin A, the skin can be extra sensitive. Avoid using any ingredients that could cause additional sensitivity. For the first 2-3 weeks, if you are sensitive to any of the following products, please discontinue the use of Perfect C Serum, Apple Brightening Series, and Fruit Fiesta Peel.

Q: Why does Supreme Polypeptide Cream Unscented still have a scent?
A: Our unscented products do not contain any additional essential oils to change the product's naturally occurring aroma.

Q: Are the particles in the Fruit Enzyme Scrub plastic free?
A: Yes. There are no plastic derivatives in any of our formulas. The particles in our Fruit Enzyme Scrub contain refined Bamboo Stem Powder.

Q: What is the origin of the ingredients in MyChelle sun care products?
A: - Aluminum Silicate comes from Magnesium. Magnesium is a mineral that is essential in many cell reactions and bodily functions.

- Alumina comes from the mineral Titanium. There is a very small percentage in each formula, and it acts as an absorbent agent.

- Simethicone comes from the mineral Titanium. The trace amount acts as an anti-foaming agent.

Q: What does ‘Reef Safe' mean?
A: In 2008 a highly respected study (see reference) revealed that the 4 below ingredients commonly used in SPFs are dangerous to fragile coral reefs. MyChelle does not use ANY of these in our sunscreens. They include:

   • Oxybenzone (benzophenon-3)
   • Butylparaben
   • Oxtinoxate (ethylhexyl methoxycinnamate)
   • 4-methylbenzylidene camphor (4MBC)

The study instead suggests the use of inorganic SPF filters such as Zinc Oxide and Titanium Dioxide. Because MyChelle only uses these two natural ingredients to protect against UV rays, our sunscreens are considered reef safe. In addition, our sunscreens are biodegradable.

Source: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2291018/

Q: What type of Vitamin C does MyChelle use and what are the benefits?
A: We use L-Ascorbic acid, the only form of vitamin C our body utilizes and recognizes. This potent antioxidant is the most active, natural form of Vitamin C and can improve skin elasticity by enhancing collagen production and help prevent hyperpigmentation, including age spots.

Q: Is MyChelle's Vitamin C stable?
A: Our Vitamin C is stable synergistically and is formulated to guard against oxidation not only on the skin but also in the bottle. Our L-Ascorbic acid has a natural origin (sugar) that is refined through various processes in the lab.

Q: Are MyChelle products hypoallergenic?
A: There are no actual standards or testing required or advised by the FDA for these claims, so we do not use them. Hypoallergenic means only that the manufacturer declares that the product is less likely to cause an allergic reaction. This is also the case in the statements ‘Allergy Tested' and ‘Sensitivity Tested'. Despite all the reassurances and claims that a company may give regarding their products in terms of allergy reactivity, nothing is 100% guaranteed to be non-reactive. It is for this reason that we provide a completely transparent ingredient deck for our customers to review.

Q: What is the glycerin in your products derived from?
A: It is sourced botanically from coconut/palm oil.

Q: What ingredients should be avoided if I am pregnant or breastfeeding?
A: Always consult with your physician on ingredients and products you use while pregnant. As a general rule avoid using Vitamin A and Alpha Hydroxy Acids (AHAs) like Salicylic Acid, Lactic Acid,
and Glycolic Acid.

Q: Why do you use Denatured Alcohol? Isn't it irritating to the skin?
A: The Denatured Alcohol we use in our products is not related to the skin-irritating forms of Alcohol. We use less than a .01% weight of denatured alcohol in each formula. It is produced from organic grain and denatured with lavender, chamomile, and grain. Denatured Alcohol acts as a solvent for the botanical and active ingredients.

Q: Isn't Witch Hazel irritating to the skin, and if so, why is it used in your products?
A: Witch Hazel is obtained naturally from dried or fresh leaves, bark, and/or the roots of the Hamamelis Virginiana plant. The primary active ingredient in Witch Hazel is the tannins, which have astringent properties to help tighten and constrict blood vessels and restore vessel and skin tone.

Q: What is Sodium Benzoate?
A: Sodium Benzoate helps inhibit the formation of yeasts and molds in products. It is a preservative derived naturally from cranberries, prunes, cinnamon, and apples, and is a safer alternative to parabens and other preservatives that release formaldehyde (e.g. quanternium-15).

Q: What is your source of Vitamin E?
A: Vitamin E or Tocopherol comes from mixed vegetable sources such as coconut or palm depending on the specific source readily available.

Q: Where does your Palm Oil come from?
A: Our palm oil comes from sustainably harvested palm farms in Malaysia, the Philippines, or Germany.

Q: Why do you use Trisodium Ethylenadiamine Disuccinate?
A: Trisodium Ethylenadiamine Disuccinate, aka the green EDTA, functions as a chelating agent (item that binds metals so they can't destabilize formulations).

Q: What is Potassium Sorbate?
A: Potassium sorbate is a food grade preservative used to help control yeast and mold growth
in products.

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