No Phthalates | No Parabens | No Sulfates | No Artificial Fragrances or Colors | No Petroleum | No GMOs | Gluten Free | Cruelty Free

Shipping & Support FAQ
SHIPPING METHODS & COSTS

1) Free Shipping:
MyChelle.com offers Free Shipping on all domestic orders $29 and over. Orders below $29 will be charged a flat $4.95 shipping fee. 

2) Delivery Time:
Most orders received by 2 PM EST will ship same day. USPS quotes 2-4 business days for most deliveries within the contiguous 48 states. 

3) 2-Day Express:
2-Day Express is offered for $15 on all orders placed on our website — no special exceptions or minimum order sizes. Orders shipped via 2-Day Express will be delivered within 2 business days. 2-Day Express service is not available for PO Box locations and is only valid for the 48 contiguous states.

 



FREE Returns:

Product didn’t work out for you? No problem! Return shipping on domestic orders purchased through MyChelle.com is always FREE. To receive a prepaid shipping label, contact our customer service department at 1-800-447-2076.


100% Money Back Guarantee:
Shop MyChelle.com with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. If you are unhappy with your purchase for any reason, you may return it to us within 60 days for your money back.



FAQs

Do you ship to a P.O. Box, APO, FPO or DPO address?
Yes, all orders purchased directly from MyChelle can be shipped to a P.O. Box, APO, FPO or DPO address via United States Postal Service Priority Mail.

Do you ship to Hawaii and Alaska?
Yes, all orders purchased directly from MyChelle can be shipped to Hawaii and Alaska via United States Postal Service Priority Mail.

I can’t access my MyChelle.com account.
For help with your MyChelle.com account, contact our Customer Service department at
1-800-447-2076.

How do I change or cancel my order?
For help changing or cancelling your order, contact our Customer Service department at
1-800-447-2076.

How do I return your products?
If you purchased from a retailer other than MyChelle, please contact the location you purchased the product from for their return policy.

If you purchased your order directly from MyChelle, you can return your items for a prompt refund or exchange. Refunds are issued for items returned within sixty days of the purchase date and will be credited in the same form as the original payment type. To receive a prepaid shipping label, contact our customer service department at 1-800-447-2076. The original shipping and handling charges are not refundable.
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