Our Top 10 FAQ's
1) What is the shelf life of our products and is it from the time produced or the time opened?
18-24 months from time of manufacturing
2) Are we Gluten Free?
We are considered gluten free.
3) Why should I use the Fruit Enzyme Mist?
The Fruit Enzyme Mist is designed to hydrate tone and provide antioxidants and anti-inflammatory nutrients to the skin with a fine mist applicator. It restores your PH balance and hydrates the skin with heavy water, a unique natural water from deep in the ocean with powerful hydrating properties. This is a perfect toner, and a must have for dry, arid climates to hydrate and feed the skin. Tips: Fun cooling mist during outdoor activities in warm climates; even better when stored in the ice chest. Also great to mix with your favorite MyChelle cleanser for an even more concentrated treatment
4) Are MyChelle Products safe to use when pregnant?
Our products are safe to use while pregnant however consult your physician before using any product you are concerned with. All ingredients are listed under each product on our website.
5) What order do I use your products?
Use Morning and Night For Best Results
2 Apply Serums (apply Perfect C Serum first and layer additional serums in any order you like)
3 Mist with Hydrating Toners
5 Apply Sun Shield
When using any MyChelle treatments use after cleansing and continue with the steps listed above.
6) How do I return your products?
A.If you purchased from a retailer other than MyChelle please contact the location you purchased the product from for their return policy.
B.If you purchased your order directly from MyChelle and are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
MyChelle Dermaceuticals, LLC
ATTN: Returns Department
1301 Courtesy Road
Louisville, CO 80027
7) What is the difference between the Serious Hyaluronic Firming Serum and Ultra Hyaluronic Hydrating Serum?
A.The Ultra Hyaluronic Hydrating Serum used daily will increases the skins natural water reservoir to protect against aging associated with dehydration. The Sodium Hyaluronate (L) strengthens collagen to help reduce the appearance of wrinkles and over thinning.
B.The Serious Hyaluronic Firming Serum is an unsurpassed botanical firming serum with proven hyaluronic acid, marine oligopeptides, L-proline, resveratrol,copper peptides, and superoxide dismutase to support the connective tissue and visibly firm your skin. Hydroxypropyl beta-cyclodextrin (from starch) adds to the firming effect by smoothing the skin and providing a protective moisture barrier without cloging skin pores.
8) Why have you changed your formulas?
Through cutting edge research and customer feed back we are striving to provide the best ingredients and result oriented products to our consumers by updating our formulas with the most effective, beneficial, non-toxic ingredients.
9) Can adults use the Teen Acne Line?
Yes, the Teen Acne Line will support exfoliation, regulate oil production, and kill the propreonium bacteria in adults as well as teens
10) When should I apply my Sun Shield?
Always apply your Sun Shield after your nourishing cream. Reapply as needed throughout the day.